121 Recruitment Services: Quality and Commitment Policy
It is the policy of 121 Recruitment Services to maintain a robust quality system, aligned with the requirements of ISO 9001:2015, in pursuit of our core objectives. Our commitment to excellence is central to delivering top-tier recruitment services. We strive for continuous improvement in all our processes, ensuring the highest standards in every aspect of our operations.
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The company’s Quality Manual clearly defines our quality objectives and the key procedures that guide our recruitment services. This document outlines the principles that ensure our services meet the expectations of both clients and candidates while adhering to industry standards.
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Customer service is a cornerstone of our quality process. To uphold this, all employees at 121 Recruitment Services receive regular training, ensuring they understand the significance of quality and its direct impact on customer satisfaction. We believe that by fostering a culture of quality, we can consistently exceed the expectations of our clients and candidates, ensuring they receive the best possible recruitment services.
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To maintain continuous improvement, the quality system is regularly reviewed. This review process helps identify areas for enhancement and guarantees that we are always striving for better practices in our recruitment services. Furthermore, the system undergoes an annual audit, which provides an additional layer of oversight and verification.
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The requirements outlined in the company’s quality system are mandatory. Every employee at 121 Recruitment Services has a responsibility to uphold these standards, ensuring that all aspects of our recruitment services remain in line with our quality objectives. This collective responsibility is vital in maintaining the high standards that our clients and candidates expect from us.
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At 121 Recruitment Services, quality is not just a policy; it is a commitment we live by every day, ensuring that our recruitment services are second to none.